Terms and conditions

1. Who we are and how you accept

• The KarsHub app for iPhone and Android and the karshub.com website (the "service") are operated by OsirisBrain, LLC ("KarsHub", "we"), a limited liability company formed in the State of Delaware, United States, on February 20, 2026. Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA (registered agent: Legalinc Corporate Services Inc.). Contact: soporte@karshub.com. It is the same controller of your data described in the Privacy policy.
• These Terms, together with the Privacy policy and the Community rules, are the complete agreement between you and OsirisBrain, LLC. Some services also have their own conditions (financing, insurance, ownership transfer, Showroom 0 km and advertising), which we show you before you use them.
• How you accept: by getting past the app's first screen, with "Next" or by skipping it; by sending a form on karshub.com; by signing in, publishing or paying; or by continuing to use KarsHub. Acceptance by electronic means is valid (for example, under the US federal E-SIGN Act and, in the Dominican Republic, Law 126-02 on Electronic Commerce, Documents and Digital Signatures). We keep a record of which version you accepted and when.
• If you don't agree with these Terms, don't use KarsHub.
• If you use KarsHub on behalf of a company (for example, a dealer), you confirm that you can accept for it, and the company is bound by these Terms.

2. Your account

• Age: KarsHub is for people 18 and over. To buy, sell, publish or pay you must be 18 or older and legally able to enter into contracts.
• Without signing up: when you open the app, an anonymous account is created on your phone, which is enough to browse, search, save and send messages. If you delete the app without having signed in, you may lose your saved items and your history.
• Signing in: with your Apple or Google account ("Continue with Apple" or "Continue with Google"), which keeps what you did before signing in. We don't use passwords of our own or codes by SMS or email.
• Sellers and dealers: to publish you need a seller profile with real information. We approve dealer accounts after checking their RNC (tax ID), location, logo and photos of the lot. Only the KarsHub team grants the verified badge, after reviewing the company's documents; the badge confirms who is selling, not the condition of a vehicle.
• Teams: a dealer can invite its team. Whatever a team member does in the dealer's account counts as done by the dealer.
• Look after your account: you are responsible for what is done from it and for keeping your information up to date. If you think someone used it without permission, write to us right away.
• Your @handle: you can't use another person's or company's name, brand or @handle. We may change an @handle that misleads others or infringes someone's rights.

3. What KarsHub is

• A marketplace: on KarsHub, dealers and private sellers publish vehicles on video, and people find them and get in touch. A sale is an agreement between the buyer and the seller. KarsHub doesn't own the vehicles listed, isn't a party to that sale, doesn't receive the vehicle's price, and doesn't guarantee its condition, its history, its papers or that the listing is accurate. Check the vehicle and its papers before you pay, and follow the rules for buying safely.
• Showroom 0 km: the official @karshub account presents new models as the brand's representative. For each model, before you reserve, we show who the seller is, the price, the reservation, the delivery and the warranty.
• Estimates: "Precio justo" (fair price), the market value, "¿Cuánto vale tu carro?" (what your car is worth), "Costo real" (real cost), "Cuota desde" (monthly payment from), the estimated transfer tax and similar figures are calculated with data from KarsHub and third parties. They are estimates to guide you, not appraisals, offers or promises.
• Financing: we show estimated offers using the rates that lenders publish. If you apply, we send your application, with your authorization (Law 172-13), only to the lenders you choose. Each lender decides whether to approve it, at what rate and on what conditions, and the loan is a contract between you and the lender. KarsHub doesn't lend money.
• Insurance: policies are issued by the partner insurer, which is responsible for the coverage and for claims. KarsHub helps you get a quote, upload your documents, pay and receive your policy in the app. The policy is governed by its general and specific conditions.
• Traspaso KarsHub (ownership transfer): we handle a vehicle's transfer with KarsHub's notary, the Procuraduría, the Plan Piloto and the DGII, using the documents and authorizations that both parties give us. Timelines also depend on those institutions. Each party is responsible for its documents and information being true. Before you pay, we show you the conditions and the cost of the process.
• Automated features: some features use automated systems: drafting a listing from its photos and VIN, understanding typed searches, the KarsHub Assistant, translating text and creating subtitles. They can make mistakes, so check what is published under your name. The KarsHub Assistant never pretends to be a person or the seller.
• Countries: KarsHub works in several countries, with their currency and units. Some features exist only in some of them.

4. Prices and payments

• Dealers: Dealers list for free, with no plans and no listing limits. The only things a dealer can pay for, if they want, are advertising (campaigns) and boosts ("Destacar").
• Private sellers: we charge when we approve the vehicle; until you pay, it stays in "Pendiente de pago" (awaiting payment) and isn't published. With automatic renewal, we charge US$50 every 45 days until you mark the vehicle as sold, deactivate it or turn renewal off; marking it as sold or deactivating it cancels the renewal automatically. Without renewal, the vehicle is paused when the 45 days end, and we remind you to renew it.
• Boosts: for the days you paid for, the vehicle shows up more in "Para ti" (For you) and in search, with the "Destacado" (Featured) label. If you buy more days while it's boosted, they add up. A boost doesn't guarantee a number of views or a sale.
• Card payments: processed by Stripe. KarsHub never sees or stores your card number. Your statement shows "KARSHUB". Some prices are in US dollars (US$), so your bank may apply its exchange rate and fees.
• Bank transfers: for the official transfer fees, we give you KarsHub's accounts in the app and confirm the payment once we receive it.
• Price changes: we may change our prices. We always show you the price before charging, and a change never affects a period you have already paid for. If you have automatic renewal, we let you know before charging you a new price.
• Before every payment we show you the total.

5. Refunds

• Charges in error: if we charge you twice or the wrong amount, we refund the full difference.
• Private listing: you pay for a 45-day period. If you sell or remove the vehicle earlier, we don't refund the unused part, but the renewal is cancelled and you aren't charged again. If we remove the vehicle by mistake, or a failure on our side keeps it from being seen for a significant part of the period, we refund the proportional part or give you those days.
• Boosts: once a boost starts, it isn't refunded. If it didn't show because of a failure on our side, we refund the unused days or give them to you again.
• Ownership transfer: if the transfer can't be completed for a reason that doesn't depend on you, we refund KarsHub's service. Official fees are refunded when the institution that collected them refunds them. If you cancel after signing before the notary, KarsHub's service isn't refunded.
• Insurance: cancellation and premium refunds follow the conditions of the policy and of the insurer.
• Showroom 0 km reservation: according to each model's reservation conditions. If the sale doesn't go through for a reason attributable to KarsHub or the brand, we refund the full reservation.
• How to ask: in the app, under Settings → Help and support, or at soporte@karshub.com. We refund to the same payment method; depending on your bank, it takes 5 to 10 business days.
• If the law gives you more rights, for example Law 358-05, those rights apply.

6. Your content

• It's yours: the videos, photos, text, prices and information you publish ("your content") remain yours.
• The license you give us: you give us a worldwide, non-exclusive, royalty-free license, which we may extend to our service providers only to provide the service, to:
  • host, store, copy and display your content;
  • edit and adapt it: trim it, change its format and quality, and add subtitles and automatic translations, "Ocultar placa" (hide the plate), covers and your account's watermark;
  • publish it on KarsHub and on KarsHub's YouTube channel, because every KarsHub video is hosted on YouTube;
  • promote it, and promote KarsHub with it, in the app, on karshub.com, on social media, in search engines and in KarsHub ads.
• How long it lasts: as long as your content is published. When you delete it or close your account, we stop showing it and remove it from KarsHub's YouTube channel within a reasonable time. Copies may remain in backups for a limited time, in what other people have already shared, and in what the law requires us to keep.
• This license doesn't affect your moral rights as an author (Law 65-00 on Copyright).
• What you guarantee: that you hold all the rights to your content, including the music, images, logos and the people who appear in it, with their permission; that the vehicle exists, that you can sell it and that its information is true; and that your content complies with these Terms and the law.
• Music: videos can't include other people's music. Use KarsHub's music library, whose tracks are licensed for your videos. If you upload a video with its original sound, you guarantee that it has no music or sounds from others without permission.
• Review: we review what is published before it becomes visible. We may decline to publish it, edit it so it follows the rules (for example, hiding a plate or a phone number visible in the image), or remove it. Reviewing it doesn't make us responsible for your content.
• Copyright: if content on KarsHub uses your material without permission, write to soporte@karshub.com with the link, your name and proof that the material is yours. We remove it while we review the claim, and we close accounts that infringe repeatedly.
• Suggestions: if you give us ideas to improve KarsHub, we may use them without any obligation to you.

7. What isn't allowed

• Fraud or scams: vehicles that don't exist or that you can't sell, misleading prices, asking for deposits or advance payments outside KarsHub before the buyer has seen the vehicle and its papers, or impersonating another person or company.
• Fake or duplicate listings: false information, photos or videos from other listings, the same vehicle listed several times, or prices that aren't real.
• Prohibited items: stolen vehicles, vehicles with false or altered documents, with an altered chassis or engine, or that the law doesn't allow to be sold; and anything that isn't a vehicle, except episodes about vehicles.
• Spam: mass or repeated messages, unauthorized advertising, chain messages or deceptive links.
• Harassment and hate: insults, threats, harassment, discrimination, and sexual or violent content, or content that puts someone in danger.
• Other people's rights: using other people's videos, photos, music or brands without permission, or publishing other people's personal information without their permission.
• Automated use: extracting data from KarsHub with bots, scrapers or scripts, copying the catalog, creating accounts automatically or overloading the service.
• Security: bypassing or testing our security measures, accessing accounts or systems without permission, distributing malicious software, or decompiling or modifying the app, except where the law allows it.
• Cheating: manipulating views, followers, reviews, prices or ads, for example with fake clicks.

How we enforce it:

• We review every account that publishes and every publication before it becomes visible, with the help of automated systems. The KarsHub team makes the decisions.
• Anyone can report a vehicle, an episode, a profile or a chat.
• Strikes: content rejected for copyright, for being vulgar or for fraud adds a strike. With three strikes, the account is suspended.
• In the case of clear fraud, a risk to other people or an order from the authorities, we may suspend an account or remove content immediately and, where appropriate, notify the authorities.
• If you think we made a mistake, write to soporte@karshub.com and we'll review it again.

8. Messages

• KarsHub's chat connects buyers and sellers. What you write is received by the people in the conversation, including the dealer's team if you write to a dealer.
• Safety: an automated system checks every message to detect scams, such as asking for a deposit or bank details outside KarsHub, and shows a warning when needed. If you tap "See translation", an automated system translates that message.
• The text of your messages is never used for ads or recommendations. Writing to a seller about a vehicle does count as interest in that vehicle.
• The KarsHub team doesn't read your conversations. If someone reports one, the team sees the report and whatever that person chooses to attach. We only hand over messages when the law requires it.
• Calls and WhatsApp messages between people go through the apps on your own phone and are governed by their terms.
• Don't share bank details, passwords or codes in the chat. You can block and report a conversation at any time.

9. Advertising

• KarsHub is free because it shows ads, including personalized ones. Every ad says "Patrocinado" (Sponsored), and "Why am I seeing this ad?" explains the reason.
• What we use to choose ads:
  • your activity in the app: what you view, search, save and contact;
  • your device: make, model, operating system, language and connection type (wifi or mobile data);
  • your approximate location, from your IP address or your phone's region, or your precise location only if you allow it;
  • your vehicle interests and needs, such as "looking for an SUV" or "needs tires";
  • your vehicle in "My garage".
• We never use the text of your messages, your documents, your income or the details of your applications for ads. We don't sell your data: advertisers only receive aggregated results.
• Your controls are in Settings → Privacy: "Personalized ads", "What KarsHub knows about your interests" to see and remove your interests, and, in the United States, "Do not sell or share my personal information". In the European Union and the rest of the European Economic Area, Switzerland, the United Kingdom and Canada, we ask for your permission first. With personalized ads turned off you still see ads, based on what you're looking at and your country. All the details are in the Privacy policy.
• Advertisers: besides these Terms, they are bound by the proposal or insertion order they agree with KarsHub. Their ads are reviewed before they run, can't mislead or use other people's brands or @handles, and no dealer advertises on the page of another seller's vehicle.

10. YouTube

• KarsHub uses YouTube API Services: KarsHub's videos are hosted on YouTube, on KarsHub's channel, and played with the YouTube player inside KarsHub.
• By using KarsHub, you also agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).
• The Google Privacy Policy (https://policies.google.com/privacy) applies to YouTube videos.
• If YouTube removes or blocks a video, KarsHub stops showing it and marks it as "Video no disponible" (video unavailable).

11. Other companies' services

• Some parts of KarsHub are provided by other companies, under their own terms: Apple and Google (sign-in and notifications), Stripe (card payments), the lenders, the partner insurer, the notary, WhatsApp, YouTube and the maps. Beyond what these Terms say, KarsHub doesn't control those services and isn't responsible for them.
• Links to other sites, such as a dealer's website, are there for your convenience. Check their terms before you use them.

12. What belongs to KarsHub

• The app, the website, the KarsHub name and logo, the design, the software, the video editor, the music library and the estimates belong to KarsHub or its licensors and are protected by law.
• We give you a personal, non-exclusive, non-transferable and revocable permission to use the app and the website under these Terms. Dealers may use them for their business.
• The music in the library may only be used in videos published on KarsHub.
• You can't use the KarsHub brand without our written permission, except to say, truthfully, that you sell on KarsHub.

13. What we don't guarantee

• We do everything we can to keep KarsHub working well and safely, but the service is provided "as is" and "as available": it may have errors, interruptions or changes.
• We don't guarantee that a vehicle exists, is in the condition described, has its papers in order or will be sold. Nor do we guarantee the conduct of buyers, sellers or advertisers, or that the estimates are accurate.
• None of this limits the guarantees that the law doesn't allow to be excluded, especially those of your country's consumer protection laws (in the Dominican Republic, Law 358-05).

14. Limitation of liability

• To the extent the law allows, KarsHub isn't liable for indirect damages, lost profits, or loss of data, business or opportunities. Nor for what happens in a sale or a deal between users, in another company's service, or for causes beyond our control, such as failures of the internet, YouTube or other providers, or decisions by the authorities.
• If KarsHub were liable to you, the total won't exceed what you paid KarsHub in the 12 months before the claim, or US$100 if that amount is higher.
• These limits don't apply to willful misconduct or gross negligence, to harm to life or health, or to consumer rights that the law doesn't allow to be limited.

15. Indemnity

If someone brings a claim against KarsHub because of your content, a vehicle you listed or sold, your dealings with another person, or your failure to comply with these Terms or the law, you are responsible for that claim and for the reasonable costs it causes, including attorneys' fees. We'll tell you about the claim, and you may take part in the defense. If you are a consumer, this applies only to the extent the law allows.

16. Suspension and closure

• You: you can stop using KarsHub whenever you want and delete your account in Settings → Privacy → Delete my account. The Privacy policy explains what happens to your data.
• KarsHub: we may suspend or close an account, or remove its content, if it doesn't comply with these Terms or the Community rules (for example, with three strikes), if there is fraud or a risk to other people, or if the law or an authority requires it. Except in serious or urgent cases, we let you know first and tell you why.
• What you paid: if we close your account without you having breached these Terms, we refund the unused part of what you paid. If we close it for a serious breach, there is no refund, except as the law provides.
• After closure, the license in section 6 continues for the time stated there, as do sections 13, 14, 15, 18 and 19 and anything that by its nature should continue.

17. Changes

• To the service: we improve KarsHub all the time, so we may add, change or remove features. If we remove something you paid for, we refund the unused part.
• To these Terms: we publish each new version here with its number and date, and we let you know in the app: "We updated the Terms and the Privacy policy". If the change is significant, we let you know at least 15 days before it takes effect, unless the law or security requires otherwise. If you keep using KarsHub after that date, you accept the new version; if you don't agree, you can delete your account. Changes don't affect what you've already paid for or what happened before.

18. Governing law and complaints

• These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.
• Before going to court, write to us at soporte@karshub.com: we try to resolve every complaint within 30 days.
• Except as set out below for consumers, any dispute will be resolved before the state or federal courts located in the State of Delaware.
• If you are a consumer, you keep the protection of the mandatory laws of the country where you live (in the Dominican Republic, Law 358-05 on the Protection of Consumer and User Rights and Law 172-13 on the protection of personal data), and you may bring your claim before the courts of the place where you live. In the Dominican Republic you can also go to the National Institute for the Protection of Consumer Rights (Pro Consumidor).
• Nothing in these Terms makes you give up those protections.

19. General terms

• Entire agreement: these Terms, the Privacy policy, the Community rules and the specific conditions of each service you accept are the complete agreement between you and KarsHub about the service.
• If any part of these Terms isn't valid, the rest remains in force.
• If we don't enforce a part of these Terms at some point, that doesn't mean we waive it.
• KarsHub may transfer these Terms in a merger, an acquisition or a sale of assets, and will let you know. You can't transfer them without our permission.
• We aren't responsible for delays or failures caused by events beyond anyone's control (force majeure).
• Notices: we notify you in the app or with a notification.
• Languages: we publish these Terms in Spanish, English and Portuguese. If the versions differ, the Spanish version prevails.

20. Contact

OsirisBrain, LLC · 131 Continental Dr, Suite 305, Newark, DE 19713, USA. Write to us at soporte@karshub.com or from the app, in Settings → Help and support. Also read the Privacy policy and the Community rules.

Version 2026-09b · effective September 23, 2026. Leer en español · Ler em português.