Write to us
We answer by e-mail. If your question is about a vehicle or a person, include the listing's link or the @username.
Frequently asked questions
How do I buy safely?
Never pay or deposit outside KarsHub, not even an advance «to hold it». Check that the plate and the chassis number match the registration (matrícula) and that it is in the seller's name; if the vehicle is financed, ask for the bank's payoff letter. Meet in daylight in a public place, and use KarsHub transfer for the paperwork. More tips in How to buy safely.
What does listing cost?
Approved dealers list for free, with no plans. Private sellers and content creators pay US$50 per vehicle, which stays listed for 45 days. Boosting (Destacar) is optional and paid separately: you see the price and the days in the app before you pay. For dealers.
How do I talk to the seller or book an appointment?
On the vehicle, tap Chat: the conversation stays in Messages. You can also ask for an appointment to see it or test-drive it; the seller confirms it or suggests another time, and we let you know in the app.
Does KarsHub finance or insure?
We aren't a bank or an insurer. In Financing we compare the rates published by banks and lenders in the Dominican Republic and show you the real cost; the lender reviews and approves your loan. In Insurance you get a quote instantly and buy it in the app with our partner insurer, which confirms the final price before charging you.
How does the title transfer work?
The KarsHub transfer does the paperwork for the change of owner: we check both parties' documents, consult the DGII (the tax office), arrange the signing before a notary (at our office or at your home) and deliver the new registration in the buyer's name. You see the cost before you pay.
What is the 0 km Showroom? Coming soon
New (0 km) vehicles with their trims, colors and prices, right in the app. It isn't available yet: we'll let you know when it opens.
Why save my account with Apple or Google?
You can use KarsHub without signing up. If you save your account with Apple or Google, your vehicles, messages and favorites stay in it: you get them back if you change phones. In the app: Profile → Your account.
How do I report a listing or a person?
On the vehicle or the profile, tap «…» → Report and choose the reason. In a chat, open the conversation's menu and report it. Our team reviews it. If money is involved or it's urgent, also write to soporte@karshub.com.
Deleting your account
In the app: Profile → Settings → Privacy → Delete my account. You can also do it on the web at Delete my account.