Privacy policy

In short

The controller of your data is OsirisBrain, LLC, the Delaware (United States) company that operates KarsHub.
This policy is part of the Terms and conditions. By continuing past the app's first screen, or by using karshub.com, you accept them.
We use usage data to make KarsHub work better and to show you vehicles and ads you care about, inside KarsHub.
We never sell your data, neither to advertisers nor to data brokers. Advertisers only get aggregated results.
In the European Union and the rest of the European Economic Area, Switzerland, the United Kingdom and Canada, we ask for your permission first. Everywhere else, every control is in Settings → Privacy and you can turn them off whenever you want.
The text of your messages is never used for ads or recommendations.
We don't read your contacts, your SMS or your other apps, and we don't track you outside KarsHub.
Download your data or delete your account from the app: Settings → Privacy.

1. Who we are

KarsHub is a vehicle marketplace on video: the app for iPhone and Android, and the karshub.com website. It is operated by OsirisBrain, LLC, a limited liability company of the State of Delaware (United States), with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, USA. OsirisBrain, LLC ("KarsHub", "we") is the controller of the data described here. This policy is part of the Terms and conditions. For any privacy matter, write to soporte@karshub.com.

2. The data we use

What	Examples	Why
Account	An anonymous identifier when you open the app. If you sign in with Apple or Google, the name and email they give us (with Apple you can hide your real email), and your seller or dealer profile.	To provide the service and protect your account.
Device and app	Your phone's make and model, operating system and version, language, time zone, app version, screen size, connection type (wifi or mobile data), battery level and power saving mode, and free storage. The app creates a random identifier when it's installed: it isn't your phone's identifier or its advertising identifier.	To keep the app fast on your phone (for example, preloading fewer videos when your battery or signal is low), to diagnose errors and to choose ads. Never to set prices.
Location	Approximate, at city level: we work it out from your IP address or your phone's region. Your precise location, only if you allow it and only while you use the app.	"Near you", alerts about nearby vehicles and ads by city.
Usage	Sessions (time, length and frequency), screens you visit, videos you watch and for how long, swipes, saves and shares, searches and filters, notifications received and opened, and where you came from (notification, link, ad or direct). From the chat we only use the fact that you wrote to a seller about a vehicle and how long the reply takes, never what the messages say.	To improve the feed and the app, and to notify you at times that work for you.
Performance and errors	Startup time, time until a video starts, stalls, crashes, editor export time and failed uploads.	To fix errors on any phone and in any country.
What you tell us	All optional: interests, budget, vehicle type, when you plan to buy, what you want it for, age range and gender.	To show you what you're looking for from the first minute.
My garage	The vehicles you add to "My garage" or bought through a KarsHub transfer: make, model, year, trim, plate, mileage and purchase date.	To remind you of maintenance and of what your vehicle will need, and to choose ads. You can edit or delete them in the app at any time.
What we infer	Your buying stage (exploring, comparing or ready to buy); how often and at what times you use the app; the makes and vehicle types you prefer; your budget range; your phone's range and age, from its model (its launch price and year); whether you usually connect over wifi or mobile data; your interests and needs, such as "needs tires" or "just bought a vehicle"; how much ads interest you; and estimates such as how likely you are to stop using the app or the value of your activity to KarsHub.	To personalize the feed, alerts and ads, and to show you fewer ads if you tend to skip them. Interests, needs and ad audiences only exist with your permission for personalized ads. We never infer them from the text of your messages.
Ads	Which ads you saw, whether you watched the whole video, clicks, contacts and how many times you saw each ad.	To measure ads, limit how often you see the same one and give advertisers aggregated reports.
Experiments	Which version of a screen or of the algorithm you were given, and what you did next.	To decide with data which version works best.
What you publish	Videos, photos, text and details of your vehicles, and your episodes.	To publish them after reviewing them.
Messages	What you write and send in the chat: text, photos, voice notes and offers.	To deliver them. An automated system checks every text message of 8 or more characters to detect scams; photos and voice notes aren't analysed. If you tap "See translation", the message is translated on your phone when it supports it. Never for ads or recommendations.
Applications and payments	The documents you upload for financing, insurance, transfers or verification (ID, vehicle registration, income), the details of those applications and your payments. Card payments are processed by Stripe: we don't see or store your card number.	To carry out those processes. Never used for ads.
Acceptance of the Terms	Which version of the Terms and of this policy you accepted, when, from which country and on which platform.	To be able to show that you accepted them, and to let you know when they change.
If you use karshub.com	What you send through the forms (dealers, advertisers, lenders and insurers): name, company, email, phone and message. Also, without cookies or identifiers, we count visits to vehicle and dealer pages, video plays and taps on "WhatsApp", "Llamar" (call) and "Abrir en la app" (open in the app), and visits that come from a shared link.	To reply to you, and so each seller knows how many people see their vehicles and where their contacts come from.

3. What we don't collect

Your contacts, SMS or calls, the list of installed apps, or the clipboard (except what you paste).
Your location in the background.
The microphone or the camera outside the features that use them, such as recording a video, photographing a document or recording a voice note.
Your phone's motion sensors, or nearby wifi networks and Bluetooth devices.
A fingerprint of your device.
Your phone's advertising identifier: we don't track you in other apps or on other sites.
Sensitive data such as health, religion, politics or sexual orientation.
And we never use your income, your documents or the details of your applications for ads.

4. What we use it for

To provide the service: the feed, search, chat, publishing, financing, insurance, transfers and payments.
To personalize what you see: the feed, alerts and recommendations.
To improve the app: performance, errors and what to build next.
Security: reviewing accounts and publications before they go live, detecting fraud and protecting buyers and sellers.
Ads: KarsHub is free because it shows ads. We choose and measure them as explained in section 6.
Experiments: testing improvements with groups of people.
News and offers: only if you turn it on.
Complying with the law: payments, invoicing, official processes and orders from the authorities.

In most countries (including the Dominican Republic, the United States, Puerto Rico, Mexico, Central America, Peru, Brazil, Colombia and Chile): we use your data because you accepted the Terms and conditions, which are the contract for the service, and because of our legitimate interest in KarsHub working well, being safe and being funded by ads. There is no separate notice: by continuing past the first screen you accept the Terms, "Usage data to improve the app" and "Personalized ads" are turned on, and you can turn them off whenever you want in Settings → Privacy. "News and offers" starts off.
The European Union and the rest of the European Economic Area (Iceland, Liechtenstein and Norway), Switzerland, the United Kingdom and Canada, and when we don't know which country you are using the app from: we ask for your explicit consent before measuring usage or personalizing ads. You see "Aceptar" (accept) and "Rechazar" (reject) with the same prominence, everything starts off until you choose, and you can change your decision whenever you want in Settings → Privacy.
United States: in Settings → Privacy you also have the row "Do not sell or share my personal information", which turns personalized ads off.
In every country: your account, your messages, your payments and your applications rely on the contract; security and fraud prevention on our legitimate interest; what the law requires on that legal obligation; and sending your financing application to lenders on your express authorization (Law 172-13). Even if you turn off "Usage data to improve the app", we keep the minimum the service needs: when you open the app, its version, your country and errors or crashes; not what you do inside it.
On karshub.com there is no cookie notice in any country, because the site doesn't use cookies or storage for analytics or advertising (see section 9).

6. Ads

They are first-party ads: shown inside KarsHub, using KarsHub data. We don't use the advertising identifier and we don't track you in other apps.
To choose them we use: your activity in the app; your device (make, model, operating system, language and connection type) and what we infer from it (the phone's range and age); your approximate location; your vehicle interests and needs; and your vehicle in "My garage".
Your interests and needs come from your searches, your questions to the KarsHub Assistant, the videos you watch, your vehicle in "My garage" and what you do in the app (applying for financing, insurance or a transfer). We never read your private messages for this. They fade after a few weeks unless they show up again.
You can see and remove them in the app: Settings → Privacy → What KarsHub knows about your interests. With "Personalized ads" off, none are stored or used.
Advertisers choose audiences, for example "looking for an SUV at RD$ 1–2 million in Santiago", "needs tires" or "high-end phone", and only get aggregated results: impressions, views, clicks and contacts. They never get your name, your contact details or your history.
We never sell your data, neither to advertisers nor to data brokers.
Every ad says "Patrocinado" (sponsored). Tap "Why am I seeing this ad?" to see the reason.
If you turn "Personalized ads" off, you will see ads based on what you are looking at right now and on your country, not on your history.

With service providers that work for us, and only what each one needs for its task:

Provider	What for
Our servers (US)	Our own database, on a virtual private server (VPS) in the United States.
Stripe (US)	Card payments.
Netlify (US)	This website and its images.
YouTube, by Google (US)	Hosting and playing the published videos, on the KarsHub channel (see section 8).
TypeSafe AI (US)	Automated safety checks of listings and of every chat text message of 8 or more characters, to detect scams. Chat photos and voice notes aren't analysed.
DeepSeek (China)	The server's automated features: drafting a listing from its photos and VIN, understanding typed searches, the KarsHub Assistant's answers, translating listing and episode text, and signals for listing review. Before a text is sent, we remove phone numbers, emails, links, ID and RNC numbers, plates, and card and account numbers: it never receives that data, identity documents or income. It isn't used at all for people in the European Union and the rest of the European Economic Area, Switzerland, the United Kingdom and Canada (or when we don't know your country): there, these features run on your phone or aren't available. Chat messages are translated on your phone when it supports it.
NHTSA (US)	Its public vehicle database: decoding a listing's VIN. It only receives the VIN.
OpenStreetMap (UK)	The map on a dealer's page on karshub.com, only if you tap "Ver el mapa" (show the map).
Apple and Google	Signing in with your Apple or Google account, in the app and on karshub.com: they confirm who you are and give us your name and email; we never see your password. They also deliver notifications to your phone.
Google ML Kit (Android)	On-device document and text recognition; Google receives anonymous usage statistics about the feature, never your documents.

We don't use any SMS or email provider: calls and WhatsApp messages between people go through the apps on your own phone.

And with the people you choose:

The seller or dealer you write to: your message and your public profile.
The lenders you apply to, with your authorization (Dominican Law 172-13).
The insurer, when you buy insurance.
In an ownership transfer: the other party, KarsHub's notary and the agencies involved (Procuraduría, Plan Piloto and the DGII).

We also share it when the law requires us to. Your data is stored and processed in the United States, even if you use KarsHub from another country. DeepSeek's automated features are processed in China, without phone numbers, emails, documents, plates or account numbers, and never for people in the European Union and the rest of the European Economic Area, Switzerland, the United Kingdom and Canada.

8. YouTube

KarsHub uses YouTube API Services to upload the published videos to the KarsHub channel and to play them in the app and on karshub.com. The YouTube Terms of Service and the Google Privacy Policy (https://policies.google.com/privacy) apply.
What YouTube receives from KarsHub: the videos you publish, with a title and a description of the vehicle. Never your phone number, your email or your documents. KarsHub doesn't access your YouTube account or your YouTube data.
The player: when you watch a video, the YouTube player loads from Google, which may collect information from your device and store or read cookies and similar data on it, under its policy. On karshub.com the player only loads when you tap a video, in privacy-enhanced mode (youtube-nocookie.com).
If you sign in with Google, besides deleting your KarsHub account you can remove KarsHub's access to your Google account at any time in Google's security settings (https://security.google.com/settings/security/permissions).

9. Cookies and data on your device

In the app: we store on your phone your session, your preferences and your privacy choices, the installation's random identifier and temporary copies of videos and covers so they load fast. They are deleted if you delete the app.
On karshub.com: we don't use cookies or other storage for analytics, advertising or tracking, and opening a page loads nothing from other companies: even the fonts are served from karshub.com. Only if you tap a video (YouTube) or "Ver el mapa" (OpenStreetMap) does content from those companies load, and they may store data in your browser under their policies. KarsHub's ads are first-party: no other company shows ads on KarsHub.
When you sign in on karshub.com/admin (for dealers and the KarsHub team), your browser keeps your session, and only on that screen do Apple's and Google's sign-in services load, which may store cookies under their policies. They don't load anywhere else on the site.

10. How long we keep it

Raw usage events (what you do in the app): 400 days. Then they are deleted.
Your interests and needs: they fade after a few weeks unless they show up again.
Your account, your profile and your messages: as long as you use KarsHub.
Your acceptance of the Terms: as long as you have an account, as proof that you accepted them.
Payments, invoicing and applications (financing, insurance and transfers): as long as the law requires.
karshub.com forms: as long as we need to follow up. Ask us to delete them whenever you want.
If you delete your account: we delete your profile, your saved items, the accounts you follow, your searches, alerts, interests, My garage vehicles and devices; your activity becomes anonymous, your messages are replaced with "[Mensaje eliminado]" (message deleted) and your private-seller vehicles stop being shown. For payments and applications we keep only what the law requires, without your profile data.

11. Your rights

If you live in the Dominican Republic, Law 172-13 on personal data protection gives you, among others, the rights of access, rectification, cancellation (erasure) and objection, and you can bring a habeas data action before the courts (Constitution, article 70). Where other laws apply, such as the GDPR in Europe or US state privacy laws, you also have the rights they give you, such as portability, restriction of processing and not being discriminated against for exercising them.

See and download your data: Settings → Privacy → Download my data. We let you know when the file is ready.
Delete your account: Settings → Privacy → Delete my account. To confirm, you type the word shown on screen. If you have a transfer in progress, finish it first or write to us.
Correct your data: edit your profile in the app or write to us.
Object or withdraw your permission: in Settings → Privacy, turn off "Usage data to improve the app", "Personalized ads" or "News and offers" whenever you want. In the United States, use "Do not sell or share my personal information".
Your interests: Settings → Privacy → What KarsHub knows about your interests, and tap remove.
Any other request: write to soporte@karshub.com with the subject "Privacidad" (privacy), ideally from the app (Settings → Help and support), so we know the account is yours. We may ask you to confirm your identity. It's free, and we reply within the time set by the law of your country.
If you aren't satisfied with our reply, you can go to the courts or file a complaint with the data protection authority of your country.

12. Minors

KarsHub is for people 18 and over. If we find that an account belongs to a minor, we turn off personalization and delete it. If you think a minor is using KarsHub, write to soporte@karshub.com.

13. Security

Connections to the app and the website are encrypted (HTTPS).
The documents you upload are kept in private storage: only you and authorized KarsHub staff can see them, through links that expire.
The KarsHub team signs in with roles, only sees what their work needs, and changes are logged. They don't read your conversations: if someone reports one, they see the report and whatever that person chooses to attach.
Card payments are processed by Stripe.

14. Changes and contact

If we change this policy, we publish the new version here with its number and date, and we let you know in the app. If the change is significant, we let you know at least 15 days in advance, as the Terms say. Write to soporte@karshub.com or from the app, in Settings → Help and support.

Version 2026-09b · effective September 23, 2026. Leer en español · Ler em português.